Frequently Asked Questions (FAQ)

Yes! We offer digital gift cards that can be purchased through our store. They’re delivered via email and contain instructions for easy redemption at checkout.

No, our gift cards never expire.

Yes, they can be used with promotional codes.

You can email us at contact@qwixx.shop. We respond within 24–48 hours, Monday to Saturday (excluding public holidays).

We currently do not offer wholesale purchases through the website, but you may contact us directly to discuss bulk orders or partnership opportunities.

If your order has not been processed yet (within the first 12–24 hours), we can try to accommodate your request. Contact us immediately at contact@qwixx.shop.

Yes, all applicable VAT and duties are included in your total at checkout. For international orders, customers may be responsible for import taxes depending on local regulations.

We accept a wide range of secure payment options:

• Credit & Debit Cards (Visa, Mastercard, Maestro)
• PayPal: Pay in 3 (UK), Pay in 4 (US), Pay Later (UK & US)
• Klarna: Pay Later & Pay in 3 (UK), Pay Later (US & select EU)
• Mollie Local Payment Methods: iDEAL in3, Bancontact, SEPA Bank Transfer, KBC/CBC, Belfius, TWINT, EPS, Przelewy24, MB WAY, Satispay, Trustly, Swish...

Absolutely. Our store uses encrypted SSL technology, and payments are processed securely through trusted gateways (Shopify Payments, PayPal, and Mollie).

Yes. We offer Klarna and PayPal options for eligible countries. Mollie also offers installment options for selected EU countries (e.g., iDEAL in3).

We currently do not accept American Express but are working to make it available soon to enhance accessibility.

At the moment, Qwixx Shop is online-only and does not accept in-person payments. We’re exploring convenient options like mobile tap-to-pay in the future.

Orders are processed within 12–72 hours (excluding weekends and public holidays).

• It depends on where you are.
• Orders processed here will take for UK & Europe: 2–8 business days, for USA & Canada: 2–8 business days and overseas or Rest of the World: 5–15 business days, to arrive.
• Delivery details will be provided in your confirmation email.

• Yes, we ship all over the world.
• Some countries may require shipping costs which will be applied, and will be added at checkout.
• We run discounts and promotions all year, so stay tuned for exclusive deals.

Once your order is shipped, you’ll receive a tracking link via email.

Please allow a few extra days for potential customs or carrier delays. If needed, contact us and we’ll assist you promptly.

We accept returns within 30 days of delivery. Items must be unused, in original packaging, and include proof of purchase.

Contact us at returns@qwixx.shop. We’ll provide you with a return address and step-by-step instructions.

The fastest way is to return the original item and place a new order once your return is accepted.

Yes, customers are responsible for the return shipping costs unless the return is due to a damaged or incorrect item.

No, we do not charge any restocking fees.

In accordance with EU law, you have the right to cancel and return your order within 14 days without needing to provide a reason.

• Is it waterproof? Yes, it's IPX7-rated and fully safe for shower use.
• Can it be used with oils or shampoo? Yes, perfect for boosting product absorption and massaging in treatments.
• Is it suitable for all hair types? Absolutely, it works on curly, straight, fine, and textured hair.
• How often should I use it? Recommended 3–4 times per week for optimal results.
• Is it rechargeable? Yes, USB charging with long battery life.
• Does it reduce stress and tension? Yes, it offers relaxing deep-kneading action to ease scalp tension.
• Are the claws removable for cleaning? Yes, the 8 massage claws can be detached for easy cleaning.

• Does it vibrate or heat up? Yes, it offers both light therapy and massaging vibrations.
• Can I add oil inside? Yes, it includes a central container for oil infusion.
• Is it rechargeable? Yes, via USB.
• Is it suitable for all hair types? Yes, and it works especially well for promoting oil penetration and stimulation.
• How often should I use it? Ideal for 2–3 times per week depending on your scalp’s needs. But for best results, we recommend using the Electric Massager Comb for at least 5 to 10 minutes each day.
• Is it safe for sensitive skin? Yes, the bristles are designed to be gentle and the vibration intensity is adjustable.
• Is the comb safe to use?
  Yes, the comb is safe and easy to use. It is designed to be gentle on the scalp and poses no health risks when used according to the provided instructions.
• How do I clean it? Detach the head and rinse under warm water. Wipe the handle with a damp cloth.
• Is this massage comb suitable for all hair types? Yes, our massage comb is designed to be versatile and suitable for all hair types, whether fine, thick, curly or straight. The soft pimples are gentle on the scalp and effective in stimulating blood circulation, whatever your hair type.
• Is the use of this comb complicated or does it require specific instructions?
  No, our massage comb is very simple to use. Just use it as you would an ordinary comb, gently running it through your hair and gently massaging your scalp. No specific instructions are required, making it an easy tool to integrate into your daily routine.
• Can I use the comb with other hair products?
  Yes, the comb can be used in conjunction with other hair products. However, for best results, we recommend using quality hair care products to complement your treatment routine.
• How does our boost comb work for hair growth?
  The boost comb utilizes a combination of micro-currents, high-frequency vibrations, and LED light therapy to stimulate scalp blood circulation, strengthen hair follicles, and promote healthy hair growth.
  
  
  

• Are these brushes biodegradable? The Eco-Scalp model is made from wheat straw material.
• Can kids use them? Yes, they’re gentle and safe for all ages.
• Can I use it dry or wet? Yes, it’s designed for both.
• Are they safe for sensitive scalps? Yes, the soft silicone bristles gently exfoliate without causing irritation.
• Do they help with dandruff or buildup? Yes, the massaging action helps lift flakes and cleanse pores effectively.
• How should I clean the brushes? Rinse thoroughly with warm water and mild soap after each use. Let them air dry.

• How does the oil dispenser work? Fill the built-in chamber with your favorite serum; it dispenses while massaging.
• Is it waterproof? Water-resistant, not fully waterproof. Avoid submerging.
• How long does the battery last? Up to 1 week with moderate use.

• What’s the difference between the two brushes?
  The Silicone Scalp Massager is made of soft, flexible bristles for gentle daily use, while the Eco Scalp Brush is crafted from biodegradable wheat straw for eco-conscious care.
• Can I use them every day?
  Yes, both are designed for regular use to stimulate circulation and improve scalp health.
• Do they work with all hair types?
  Absolutely. They’re safe and effective for straight, curly, coily, thick, and fine hair.
• Can they help reduce dandruff?
  Yes, the massaging action helps exfoliate the scalp, remove buildup, and promote a healthier environment for hair growth.
• Are they suitable for kids?
  Yes, the gentle silicone and eco-friendly materials are safe for children’s sensitive scalps.
• How do I clean them?
  Rinse under warm water with mild soap after each use. Let air dry.

• What is the benefit of anion technology? It helps reduce frizz and lock in moisture.
• Is it travel-friendly? Yes, it’s compact, foldable, and dual-voltage.
• Does it come with attachments? Yes, it includes a concentrator nozzle.

• Can I use it daily? Yes, it's gentle and safe for daily use.
• Is it suitable for color-treated hair? Yes, sulfate-free formulas are color-safe.
• What results can I expect? Healthier, stronger, fuller-looking hair with regular use.

• Are your oils 100% natural? Yes, our formulas use plant-based, vegan-friendly ingredients.
• How long before I see results? Some users report results in 3–4 weeks of consistent use.
• Can I use multiple oils at once? We recommend alternating, not layering.
• Does the oil help with thinning or patchy spots? Yes, the botanical formula supports circulation and follicle strength to encourage regrowth.
• Is it suitable for men and women? Absolutely, this formula is designed to be effective for all hair types and genders.
• Can I use this oil with heat treatments or derma rollers? Yes, it can be safely used with mild heat or microneedling routines for enhanced absorption.
• Does it leave the hair greasy? No, it absorbs well if applied in small quantities and massaged in thoroughly.
• How often should I apply it? 3–4 times per week is typically effective, but you can adapt usage to your needs.

• Is it suitable for daily use? Yes, it’s lightweight and gentle enough for everyday application.
• Can it be used on chemically treated or dyed hair? Absolutely, it’s designed to help restore moisture and prevent breakage.
• Does it help with split ends? Yes, consistent use helps reduce split ends and restore softness.
• What is the scent like? Subtle and refreshing, often with herbal or minty notes.
• How should I apply it? Use a small amount and massage into scalp and ends of hair. Leave in or rinse depending on your routine.

• What makes this set different? It combines natural herbal ingredients like ginger and ginseng to target hair thinning and promote regrowth.
• Is it safe for daily use? Yes, both the shampoo and oil are gentle enough for everyday use.
• Can I use it on color-treated hair? Yes, the sulfate-free formula is color-safe.
• Will it make my hair greasy? No, the oil is lightweight and quickly absorbed, especially when massaged in.
• How fast does it work? Results vary, but many users notice improvements within 3–5 weeks of consistent use.
• Does it help with dandruff or itchy scalp? Yes, the botanical ingredients soothe and cleanse the scalp.
• Is it suitable for men and women? Yes, the formula works for all genders and hair types.

• What are the key ingredients? Biotin, Rosemary, Peppermint, and Black Castor Oil.
• Is this serum suitable for sensitive scalps? Yes, the natural ingredients are gentle and non-irritating.
• How fast can I see results? Users typically report visible results within 3–6 weeks of consistent use.
• Does it leave residue or buildup? No, it absorbs well and doesn’t weigh down hair.
• Is it safe for color-treated hair? Yes, it’s suitable for chemically treated hair as well.
• How should I apply it? Use the dropper to apply directly to the scalp, then massage gently. Use 3–5 times a week.

• Is this essential oil diluted? No, it's pure. Always dilute before applying directly to skin.
• Can it be used on acne or dandruff? Yes, tea tree oil is commonly used for both.
• Is it vegan and cruelty-free? Yes.
• What are other uses for it? It’s a versatile oil used in DIY skincare, nail fungus treatment, aromatherapy, and even household cleaning blends.
• How should I store it? Keep in a cool, dark place, tightly sealed to maintain freshness.
• Can it be used with other essential oils? Yes, it blends well with oils like lavender, eucalyptus, and rosemary for added benefits.

• What ingredients make it effective? Key ingredients include ginger extract, ginseng, and essential oils known for stimulating hair follicles.
• How should I use it? Apply directly to the scalp and massage gently. Use 2–4 times a week.
• Is it safe for all hair types? Yes, it’s formulated to be effective across different hair textures.
• Can I pair it with other products? Yes, it's compatible with most natural shampoos and scalp massagers.
• Does it help with postpartum or seasonal hair loss? Many users report benefits when used consistently.
• How long until results show? You may notice changes in 4–6 weeks with regular application.
• Is it vegan and cruelty-free? Yes, it contains no animal-derived ingredients and is not tested on animals.